This was a quick garage door repair in Randolph New Jersey and a garage door service. The customer was stating that the door was not closing. He attempted to align the photo eyes himself based on our recommendation when talking on the phone, but it was still giving him trouble.
When we got there we noticed immediately the photo-eye safety sensor was a little bit out of line and not lighting up properly as well as cobwebs had built up over the photo eye lens. We adjusted and cleaned both photo eyes then inspected the entire door. We gave it a full garage door service by lubricating all the moving parts including the garage door rollers, hinges, end bearings as well as the torsion spring. We then moved on to visually inspecting the entire door including the cables and anything else that may need attention. This door appeared to be in great shape. We did notice the belt on the LiftMaster garage door opener was twisted so we adjusted that.
This garage door is an Amarr Stratford 3000 now discontinued and replaced with the Amarr Lincoln 3138. These are great doors that can last a lifetime when properly maintained. They are steel back insulated sandwich doors with a traditional short raised panel design, combined with a Liftmaster belt drive opener this door despite being 10 years old is still running fantastic.
Every time we come out for even the most basic or simple repair we always do a full door inspection to make sure we leave our customers in the best possible position going forward to have a reliable garage door.